Security and privacy
Security, privacy and how AI is used.
Control who can access your records, review AI-assisted work and keep tracked changes on record.
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- 01
Hosted in Sydney
TakeCareOS and its database run in Sydney, Australia.
- 02
Tracked changes, on record
Audit records for tracked changes are append-only: the actor, operation, affected record and time. Viewing the log requires audit-log permission.
- 03
Access by role
You decide what each role can see and do. Access follows your organisation’s permissions, participant assignments and document restrictions.
- 04
Review Atlas changes
Atlas follows your application permissions and asks before supported actions change organisation records. Other AI features have their own drafting and review workflows.
- 05
Clock-ins checked, fairly
The worker app checks location when a worker clocks in or out, against the shift’s address. If GPS fails, the shift goes ahead and is flagged for review.
- 06
Your data stays yours
Ask and we’ll export your data. We can retain records after you leave for agreed record-keeping and compliance needs. You can request removal, subject to legal retention requirements.
AI use and your information
What AI sees, and who stays in control.
AI features can use your messages, participant or worker details, care notes, recordings, images and uploaded documents, depending on the feature and the context it needs.
Atlas conversations
Atlas uses your question, conversation context and relevant information available through your application permissions. Voice messages are transcribed before Atlas processes the text.
Notes and review
Draft notes and summaries from written sections, recordings or images and relevant participant context. Configured automatic note review checks note content against your organisation’s review criteria.
Documents and reports
AI can describe an uploaded file or extract information from an NDIS plan. Report drafts can draw on notes from the selected period. Your team reviews the result before using it.
Permission checks and human review.
Atlas retrieves organisation information through the application’s permission checks. Before supported actions change your organisation’s records, Atlas asks you to approve the action. Read-only requests can run without that confirmation.
Note drafting, upload analysis, plan extraction and automatic note review have their own workflows. Some processing runs automatically after an upload or when a configured review is triggered. Your team should check AI output and use its own review process before relying on a summary, report, classification or extracted plan information.
Your conversations and privacy.
AI conversations and workflow history are stored to support the feature, let you revisit a conversation and resume work after an interruption.
Our privacy policy explains how we handle personal information. Contact us with privacy questions or to discuss your organisation’s requirements.
Questions
Read the privacy policy, or bring your questions to a demo.
01Where is TakeCareOS hosted?
The TakeCareOS application and its database are hosted in Sydney.
02Who can see a participant’s records?
You configure role permissions, participant assignments and document restrictions. Atlas retrieves organisation information through the same application permission checks.
03What information can AI features process?
Depending on the feature, AI can work with messages, participant or worker details, care notes, recordings, images and uploaded documents relevant to the task.
04Does every AI feature wait for an Atlas approval?
Atlas asks for approval before supported actions change organisation records. Note drafting, upload analysis, plan extraction and configured automatic note review have separate workflows. Your team should review AI output before relying on it for care records or decisions.
05What happens to AI conversation history?
Conversations and workflow history are stored so you can review past work and resume interrupted tasks. Our privacy policy explains how we handle personal information. Contact [email protected] with questions about your organisation’s requirements.
06What happens to our data if we leave?
Ask and we’ll export your data. We can retain records after you leave for agreed record-keeping and compliance needs. You can request removal, subject to legal retention requirements.